Frequently Asked Questions
Everything you need to know about your HyperX gear and orders.
What is the standard shipping time for orders within the US?
Standard shipping typically takes 3 to 5 business days. We also offer expedited shipping options at checkout for faster delivery.
Does HyperX offer a warranty on its gaming peripherals?
Yes, most HyperX products carry a 2-year warranty from the date of purchase, covering manufacturing defects and hardware failures.
How do I return a product if I am not satisfied?
We offer a 30-day money-back guarantee. You can initiate a return through our support portal to receive a return merchandise authorization (RMA) and shipping instructions.
Which payment methods are accepted on the HyperX US store?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Is HyperX NGENUITY software required for my headset or mouse to work?
While your gear will work as a plug-and-play device, the NGENUITY software is required to customize RGB lighting, button mapping, and advanced audio profiles.
How can I track the status of my shipment?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your package.